Shipping Policy – Vision Optics

At Vision Optics, we aim to process and deliver your order safely and as quickly as possible.

1. Order Processing

Orders are normally processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

• Major cities: Approximately 2–5 business days

• Other areas: Approximately 3–7 business days

• Remote areas: Delivery may take longer depending on courier coverage.

Delivery times are estimates and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Promotional free-shipping offers may be subject to specific terms and conditions.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information where available. Customers can use the tracking details to monitor their shipment.

5. Delivery Delays

Delivery may be delayed due to weather conditions, public holidays, courier issues, high order volumes, incorrect addresses, or other circumstances beyond our control.

6. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. Vision Optics is not responsible for delays or additional charges resulting from incorrect or incomplete information provided by the customer.

7. Damaged Packages

If your package appears damaged upon delivery, please contact Vision Optics as soon as possible and provide photographs or video evidence of the package and product.

8. Missing or Incorrect Items

If you receive a missing, incorrect, or damaged item, please contact us within 7 days of delivery with your order number and supporting photos/videos so we can investigate and